Do I need a tent permit?
Tent permits are required based on where you have your event and which town your event is taking place. Obtaining permits is the sole responsibility of the customer. We are happy to assist you with any necessary paper work about the tent.
The customer has the responsibility to make sure all items are bought back in the same shape or form in which they were received. Linens must be shaken off for any food and placed back in what they were delivered in. DO NOT place any sort of linen into plastic bags as mold will form on linens. Dishes must be scraped clean of any food items and placed back into plastic bins. Missing items will be charged in full (retail price).
Do you set up tables and chairs?
Save On Tents and Party Rentals only sets up large equipment (tents, stages, dance floor etc).There is a fee for setting up items such as tables, chairs, linens, chair covers, cutlery. But, the customer must inform us 48 hours in advance if they want us to set up and the charge will be applied. Otherwise shipped items are stacked and placed neatly and we ask the customer to have them placed the same way that they were delivered or there will be a fee to clean up.
What should I do before you arrive?
The customer should make sure there lawn is mowed prior to the scheduled delivery and all items such as furniture, decorations, lawn equipment, and patio furniture is removed before the shipment arrives. Make sure the site is clear for access and we enough space to park the truck.
Do we charge for delivery and pick up?
Yes, delivery is available to the customer at an extra cost. Charges are for door to door service with access. Delivery fees are based on location. Deliveries are made between 8:00 am to 6:00 pm. Extra charges apply to deliveries made were stairs, elevators and difficult access. There is no minimum amount of order to get our delivery service.
Can I make changes to my confirmed order?
Final changes to confirmed orders should be made no later than one week prior to event date; this also does not ensure that all your changes will be met because items may be booked. A customer representative will contact you a week before your event to confirm the order and discuss any changes you may want to make.
What if the items are returned late?
Returning items late takes away from other customers trying to achieve equipment therefore the customer will be charged in full for each day of item being late.
How and when do I pay?
All orders are confirmed upon receipt of 50 % deposit of the total bill and a valid credit card on file for security purposes. The balance owing will be collected in full prior to the day of the event. Customer must cancel order 10 business days before to receive back deposit. Customer may pay by cash, cheque, Visa, MasterCard.
How does pricing work?
Price quotes are generated for event date only and prices are only held for 2 days. If the customer requires the rented items for longer period please contact us. All items out are charged regardless if the items have been used or not.
What size tent do I need?
The tent sizes depend on the size of the event and the amount of space the customer provides for the tent set up. Each tent size needs space on each side to tie up lines for safety precautions. We can customize the tents according to the space, but generally tents are picked according to the amount of seating arrangement the customer wants to have. Onsite meetings are best to view the customer’s ideas and what we can provide.